Returns Policy

Please choose carefully as Black Market does not accept returns of products except where the return is covered by the Consumers Guarantees Act. It is your responsibility to make sure that your order is correct as all orders are final. We do not provide exchanges or refunds if you simply change your mind, or if the product doesn’t fit. We will exchange the product if it is not of acceptable quality or is faulty.

Please ensure that any item you wish to return to Black Market remains as close as possible to in its original packaging/labelling, including any manuals or accessories if applicable. Please keep your email confirmation of your order as proof of purchase.

If Black Market accepts that the product is faulty, then under the Consumer Guarantees Act (if applicable), Black Market may (if possible) repair the product, (if it falls under the manufacturer’s warranty) replace the faulty product with an identical product or provide you with a full refund. If the products are damaged through misuse by you, Black Market is not obliged to accept the return.

Black Market does not accept returns outside of New Zealand.

If you have received an incorrect order, please contact Black Market at sales@blackmarket.co.nz to arrange return of the products to us.