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We want to ensure that any Black Market product delivered to you is of outstanding quality and value. No exceptions.

Our Returns Policy

Please choose carefully as Black Market does not accept returns of products except where the return is covered by the Consumers Guarantees Act.  It is your responsibility to make sure that your order is correct as all orders are final.  We do not provide exchanges or refunds if you simply change your mind, or if the product doesn’t fit.  We will exchange the product if it is not of acceptable quality or is faulty.

Please note the Consumer Guarantees Act 1993 does not apply to business customers. If you are purchasing products for the purpose of a business, the Consumer Guarantees Act and its protections do not apply. Black Market cannot accept returns of the following products, unless the return is governed by the Consumer Guarantees Act: (i.e. the product is not of acceptable quality or is faulty/defective):

  • Perishable products i.e. any food or drink item
  • Any item that has been specially ordered in or tailor-made for a customer
  • Gift cards or vouchers

Please contact Black Market at [email protected] as soon as possible after receipt if you believe you have received a faulty product from Black Market, describing the issue with your product and including details of your order. Black Market’s privacy policy applies to any personal information you provide as part of the returns process and your personal information will only be used for this purpose.

Please ensure that any item you wish to return to Black Market remains as close as possible to in its original packaging/labelling, including any manuals or accessories if applicable. Please keep your email confirmation of your order as proof of purchase.

If Black Market accepts that the product is faulty, then under the Consumer Guarantees Act (if applicable), Black Market may (if possible) repair the product, (if it falls under the manufacturer’s warranty) replace the faulty product with an identical product or provide you with a full refund.  If the products are damaged through misuse by you, Black Market is not obliged to accept the return.

Black Market does not accept returns outside of New Zealand.

If you have received an incorrect order, please contact Black Market at [email protected] to arrange return of the products to us.


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