Delivery Details
We hope you love your Black Market purchase.
Just a heads up, our current delivery timeframe is 5-7 working days.
We hope you love your Black Market purchase.
Just a heads up, our current delivery timeframe is 5-7 working days.
All of the products sold on our website are sent to our members directly from the winery or supplier. If you happen to order multiple products from different wineries/suppliers please note that some products may arrive separately. Please note that this timeframe is subject to change based on unpredictable events or high volumes of freight causing extended delays. If you haven’t received your order within this timeframe then drop us a line and we’ll track it down for you. Please note, we cannot deliver to PO boxes.
The supplier is solely responsible for arranging delivery of the product and we are not responsible for delivery in any way. Standard delivery costs are $5.99 per six-bottle case, and $8.00 per twelve-bottle case, with possible additional costs for orders shipped to Waiheke and Great Barrier Islands, as dictated by the supplier.
There are three ways in which the supplier may complete delivery of the product. You must select your preferred delivery option at the time you place your order. Notwithstanding this, the supplier has the right to insist on delivery via an alternative option. The options for delivery are:
Expected delivery times are currently 5-7 working days. Delivery times may however be extended during busy seasonal periods due to heavier demand. Delivery times may also be delayed due to public holidays and over the Christmas/New Year period. We do however encourage the suppliers who advertise on this site to ensure as quick delivery as possible - please contact us with any comments or complaints and we will raise these with the supplier concerned.
Advertised delivery rates refer to delivery within urban areas in the North Island and South Island only. Delivery to rural addresses will be in accordance with the relevant supplier’s terms and conditions of sale (and may incur additional costs). For outer island deliveries (Waiheke Island, Great Barrier Island, Stewart Island etc) we can arrange door to door service but this service may incur an extra charge. Please contact us at [email protected] for a quote for outer-island deliveries.
With the exception of deliveries that are made under option 2 above which are at your own risk, any short deliveries or breakages must be notified to blackmarket.co.nz within 24 hours of delivery. We will then notify the supplier who will either arrange redelivery or will contact you directly to discuss. Please note that this does not apply to breakages which occur after delivery.
Special delivery requests (including requests for delivery outside normal business hours) will be passed to the supplier for its consideration and any decision as to whether or not such requests can be met rests solely with the supplier (who may choose to require certain terms, including extra costs, be met before agreeing to comply with such special requests).
Unless otherwise agreed by you directly with a supplier products ordered through this site will only be delivered to addresses within New Zealand. If you have any additional questions regarding delivery please contact: [email protected] or email us via the contact page.
Products ordered through this site will only be delivered to addresses within New Zealand. If you have any additional questions regarding delivery please contact: [email protected] or email us via the contact page.