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Wine Delivery

Getting the Good Stuff to you.....

Direct from the winery

All of the wine sold on our website is sent to our members directly from the winery. If you happen to order multiple cases from different wineries please note that some cases may arrive separately. We allow for 3-5 working days for wine delivery to our members. If you haven’t received your wine within this timeframe then drop us a line and we’ll track it down for you. 

Delivery cost

The delivery cost of each product to you is set by the individual supplier and is noted on the site.The supplier is solely responsible for arranging delivery of the product and we are not responsible for delivery in any way.

Delivery options

There are three ways in which the supplier may complete delivery of the product. You must select your preferred delivery option at the time you place your order. Notwithstanding this, the supplier has the right to insist on delivery via an alternative option. The options for delivery are:

  1. By courier to a designated address. This address must be clearly stated by you when you complete the order. There must be someone over the age of 18 present at the elected delivery address to accept the goods, and the couriers have the right to request the person accepting delivery of the product to produce satisfactory evidence of their age (including New Zealand driver’s license, passport etc). If such evidence is not produced, or if there is nobody present at the designated address to accept the delivery, the courier may refuse to deliver the product and will re-deliver it at a later time. Any additional delivery costs incurred due to having to re-deliver must be met by you.
  2. By courier to a specified location on or inside a premises. The courier will not require proof of age identification, but the location in which the product is delivered must be specifically described to us at the time you place your order. The supplier will pass on the delivery instructions to the courier. Once delivered by the courier the product will become entirely your responsibility (in, for example, the case of loss, damage or theft) and neither the supplier, courier nor blackmarket will bear any responsibility.
  3. By courier to a designated address where it is signed for by someone over the age of 18. Proof of age identification may be requested before signature is taken (as in option 1 above) if the courier staff believes (in their sole discretion) that the person accepting the delivery may be underage.

 

Delivery time

Expected delivery times are 3-5 working days. Delivery times may however be extended during busy seasonal periods due to heavier demand. Delivery times may also be delayed due to public holidays and over the Christmas/New Year period. We do however encourage the suppliers who advertise on this site to ensure as quick delivery as possible - please contact us with any comments or complaints and we will raise these with the supplier concerned.

Rural addresses

Delivery to rural addresses will be in accordance with the relevant supplier’s terms and conditions of sale.

Delivery rates

Advertised delivery rates refer to delivery within urban areas in the North Island and South Island only. Delivery to rural addresses will be in accordance with the relevant supplier’s terms and conditions of sale (and may incur additional costs). For outer island deliveries (Waiheke Island, Great Barrier Island, Stewart Island etc) we can arrange door to door service but this service may incur an extra charge. Please contact us at sales@blackmarket.co.nz for a quote for outer island deliveries.

Breakages

With the exception of deliveries that are made under option 2 above which are at your own risk, any short deliveries or breakages must be notified to blackmarket.co.nz within 24 hours of delivery. We will then notify the supplier who will either arrange redelivery or will contact you directly to discuss. Please note that this does not apply to breakages which occur after delivery.

Special requests

Special delivery requests (including requests for delivery outside normal business hours) will be passed to the supplier for its consideration and any decision as to whether or not such requests can be met rests solely with the supplier (who may choose to require certain terms, including extra costs, be met before agreeing to comply with such special requests).

Unless otherwise agreed by you directly with a supplier products ordered through this site will only be delivered to addresses within New Zealand. If you have any additional questions regarding delivery please contact: sales@blackmarket.co.nz or email us via the contact page.

NZ only

Unless otherwise agreed by you directly with a supplier products ordered through this site will only be delivered to addresses within New Zealand. If you have any additional questions regarding delivery please contact: sales@blackmarket.co.nz or email us via the contact page.



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